COVID-19

We hope your family, your friends and you are all well and in good health.

South Africa has no governement restrictions.

Throughout the pandemic, and now endemic, the safety and health of all our staff and guests has been paramount and we followed the guidelines by the Travel and Tourism Industry whilst continuing to provide the high standards you expect.

LOCKDOWNS & RESTRICTIONS

On the 5th May 2022 the government finally removed all restrictions and announced that the National State of Disaster was over, 750 days after it began. On the 22nd June 2022 the final transitional measures, which included wearing face masks indoors, limiting gathering sizes and border checks including vaccination status, have all been dropped.

South Africa, on the 15-3-20, entered into a state of emergency at the start of the pandemic, and had one of the longest and strictest lockdowns that started on the 26th March 2020.

There were five phases of restrictions, from Level 5, which was the complete lockdown of the country, to Level 1, which heralded the re-opening of the country and economy, once the threat of Covid-19 has been effectively contained.

Check out our FAQ section for past COVID-19 regulations and information.

VACCINES

As of 25th December 2022 South Africa had vaccinated over 38 million people, including over 1 million health workers. This amounts to 33% of the population being fully vaccinated and 38% partially vaccinated.

From the 24th December'21 everyone who was fully vaccinated could receive a booster shot.

From the 1st August'21 all 35+ could get vaccinated and from the 1st September'21 this dropped to 18+.

Here's a useful guide for where you can get tested in Cape Town should you need to get tested. Please note testing centres can change so please view here for latest Western Cape vaccination sites.

TEMPORARY TERMS

We have Temporary Cancellation Terms and Polices in place should government restrictions come into place that prevent travel.

Screening & Protocols

PRE-CHECK-IN & PROPERTY ACCESS

All guests, in advance of their arrival, need to please email electronic copies of their SA I.D.'s or passports.

Only named guests on the booking form are allowed to over-night in the property.

We only allow a maximum of 2 day visitors and these must vacate the property before 12pm. Overnight visitors will be charged as an extra guest.

GUESTS & VISITORS SCREENING

To maintain a high level of hygiene, to protect staff and guests:

Please note to minimise hand contact we will not be accepting cash and all card payments should be done in advance, via our 3D Secure payment links

STAFF & CLEANING PROTOCOLS

Educating staff (ongoing) on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.

Vaccinations; all staff are vaccinated (Pfizer).

Staff hand sanitisers (alcohol based) have been rolled out in our working areas (back office, laundry and bathrooms).

Guest hand sanitisers (alcohol based) are placed in our reception with a notice encouraging regular use and in all properties.

Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.

Regular routine cleaning of reception area, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses.

Protective wear such as disposable protective gloves and aprons are issued to housekeeping staff.

Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to alert reception and contact the NICD hotline; 0800 029 999 or the provisional hotline 021 928 4102.

Cleaning: Our staff will clean your property every 3-4 days weekdays, except weekends or public holidays. When cleaning, we do ask that you keep all personal affects stored in cupboards and drawers provided. Please do not leave personal items lying around on floors, beds or tables and counter tops; pack away personal toiletries.

Due to the additional time taken in cleaning no late check-outs will be allowed (check-out by 10am) and no early check-ins before 2pm.

When guests have checked out, properties are thoroughly cleaned and sanitised.

Laundry: Linen and towels are all washed on the hottest wash cycle with linen being ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.